Veenue Event Organizer Terms & Agreement

Effective Date: 07/01/2025

By creating an event on Veenue, you (“Organizer”) agree to these legally binding terms governing:  

- Event publishing & ticket sales  

- Fees, payouts, and refunds

- Policy changes

- Dispute resolution

*Review all sections carefully. Contact events@veenue.io with questions.*

1. Organizer Responsibility

• You are fully responsible for the planning, execution, and management of your event, including event accuracy (date, time, location, capacity, etc.).

• Veenue acts as a ticketing and promotion platform only and does not manage or co-host your event.

2. Ticket Sales

• You set your own ticket prices, sales window, and available quantities.

• You are responsible for managing any ticket limits, access levels (e.g., VIP), and providing timely communication to attendees if any event details change.

3. Refunds & Cancellations

• If you cancel your event, you must notify Veenue immediately, and all ticket holders will be automatically refunded in full.

• You may choose to offer full or partial refunds at your discretion, even after the event ends.

• In cases of postponement, you must clearly communicate the new date/time and allow users to request refunds within 72 hours of notice.

4. No-Show Policy

• Users who do not attend the event (“no-shows”) are not eligible for refunds unless you choose to grant one.

5. Veenue Admin Oversight

• Veenue reserves the right to intervene in disputes and issue refunds directly in cases of:

  • Fraudulent or misleading event listings

  • User complaints

  • Technical errors

  • Policy violations

6. Fees & Price Transparency

Veenue is committed to providing the most cost-effective event management platform in West Africa, leveraging proprietary technology to keep fees low.

Fee Breakdown (Per Transaction):

• Wave Payment Processing: 2% total *(1% customer checkout + 1% organizer payout)*

• Veenue Service Fee: 3%

• Total Fee: 5% of ticket price

Example:
For a 10,000 CFA ticket:

• Organizer Receives: 9,500 CFA (after 5% fees)

• Fees Deducted: 500 CFA *(200 CFA Wave + 300 CFA Veenue)

For a GMD 200 ticket:

• Organizer Receives: GMD 190 (after 5% fees)

• Fees Deducted: GMD 10 (GMD 4 Wave + GMD 6 Veenue)

Key Notes:

• Fees are automatically deducted before payout.

• No hidden charges—all costs are displayed.

• Payouts arrive in your Wave account within 3-5 business days post-event.

7. Fee Adjustment Policy

Veenue reserves the right to modify service fees at any time. Organizers will be notified via email in advance of any fee increases, with:

Grandfathering Option:
Existing events created before the change will honor the original fee rate.

8. Payment Disbursement

• Payouts will be processed to your linked account after the event ends, minus Veenue’s platform service fee.

• You are responsible for ensuring your payout and tax information is accurate and up to date.

9. Event Compliance

• You agree to comply with local laws, permits, safety guidelines, and any required event regulations.

• Events promoting illegal activities or violating Veenue’s content policies may be removed without notice.

10. Acknowledgment

By submitting your event, you confirm that you have read, understood, and agree to these Organizer Terms. You also acknowledge that failure to comply may result in event removal, account suspension, or legal consequences.

Conditions Générales des Organisateurs Veenue

Date d'effet : 01/07/2025

En créant un événement sur Veenue, vous (« l'Organisateur ») acceptez ces conditions juridiquement contraignantes concernant :

- Publication d'événements et vente de billets

- Frais, paiements et remboursements

- Modifications des politiques

- Résolution des litiges

*Lisez attentivement toutes les sections. Questions ? Contactez events@veenue.io

1. Responsabilités de l'Organisateur

Vous êtes entièrement responsable :

• De la planification et gestion de votre événement

• De l'exactitude des informations (date, lieu, capacité, etc.)
  Veenue agit uniquement comme plateforme de billetterie et promotion.

2. Vente de Billets

• Fixez librement vos prix, périodes de vente et quantités.

• Gérez les limites de billets et communiquez rapidement tout changement.

3. Annulations & Remboursements

• Annulation : Notifiez Veenue immédiatement → remboursement intégral automatique.

• Report : Communiquez la nouvelle date et acceptez les demandes de remboursement sous 72h.

• Remboursements partiels possibles à votre discrétion.

4. Politique d'Absence

• Les participants absents (« no-shows ») ne sont pas remboursés, sauf décision contraire de votre part.

5. Modération par Veenue

Nous pouvons intervenir pour :

• Événements trompeurs

• Plaintes d'utilisateurs

• Erreurs techniques

• Violations des politiques

6. Frais & Transparence Tarifaire

Structure des Frais (Par Transaction) :

• Frais Wave : 2% (1% à l'achat + 1% au versement)

• Frais Veenue : 3%

• Total : 5% du prix du billet

Exemple :

• Pour un billet à 10 000 CFA :
  → Organisateur reçoit : 9 500 CFA
  → Frais déduits : 500 CFA (200 CFA Wave + 300 CFA Veenue)

• Pour un billet à 200 GMD :
  → Organisateur reçoit : 190 GMD
  → Frais déduits : 10 GMD (4 GMD Wave + 6 GMD Veenue)

Notes :

• Aucun frais caché

• Paiements versés sur votre compte Wave sous 3-5 jours ouvrables

7. Modifications des Frais

Veenue peut ajuster les frais, avec préavis par email.

• Clause de Grandfathering : Les événements existants conservent leurs frais initiaux.

8. Versements

• Paiements effectués après l'événement, moins les frais.

• Vérifiez l'exactitude de vos informations bancaires et fiscales.

9. Conformité

Respectez :

• Les lois locales

• Les règles de sécurité

• Les politiques de contenu de Veenue

→ Les événements non conformes seront supprimés sans avertissement.

10. Acceptation

En publiant votre événement, vous confirmez avoir lu et accepté ces conditions. Les violations peuvent entraîner :

• Suppression d'événement

• Suspension de compte

• Poursuites judiciaires