How can we help?
Quick answers for people going out and for the organizers who make it happen. Still stuck? Contact us. We usually reply within 12 hours.
Are tickets on Veenue official?
Yes. Veenue is the primary ticketing platform for the events listed in the app: every ticket is issued directly by the event's organizer. We don't resell tickets, and the price you see at checkout is the total you pay.
How do I buy tickets?
Find the event in the Veenue app, choose your tickets and pay with Wave. More payment methods are on the way.
Where are my tickets?
They're on the Tickets tab in the app, ready to show at the door. Can't find one? Email support@veenue.io with your payment receipt.
Can I get a refund?
You can cancel for a full refund within 24 hours of buying, as long as the event is more than 48 hours away. If an event is cancelled, you're refunded automatically. The full rules are in the Customer Policy.
How do plans work?
Start a plan for an event and share the link in your group chat. Friends can answer from the link, even if they don't have the app yet.
How do I delete my account or data?
In the app, go to Profile and choose to delete your account. The details are on our Data Deletion page.
How do I start selling tickets?
Open the Account tab in the app and apply to become an organizer. Once you're approved, create events from My Events.
What does it cost?
No sign-up or monthly fees. A small per-ticket fee is taken from each sale, and every fee is shown up front. The details are in the Organizer Policy.
How do I get paid?
Request a payout from the Account page and it's sent to your Wave account.
Can my team help run the door?
Yes. Invite team members to your organizer profile and they can help manage your events and check guests in.